# FAQ Overview

Top FAQ questions

<details>

<summary><strong>Why do transactions like buying energy take 1 minute to confirm?</strong></summary>

We implemented high levels of security standards similar to Centralized Exchanges (CEX) like Binance to wait for block confirmation , which is 1 minute on TRON. This means that your transaction is final on blockchain and can never be changed. This prevents double-spend attacks on our system ensuring your funds are secure to be used to pay to energy providers\
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If a dApp doesnt wait for the transaction to confirm , a known exploit called a "double-spend" attack can lead to draining the dApps wallet.  For an energy market like us, it means energy sellers might not get paid and buyers will end up not getting the resources.\
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**Did you know** :question:\
On the TRON blockchain , transactions take about 1 minute to confirm ( or 20 blocks of 3 seconds each).&#x20;

</details>

<details>

<summary>Why are transaction payments more / less than calculated?</summary>

There are several factors to why the final payment is different than you expected.\
\
**1) Payment processing fee**\
Each time payment is processed a minimal flat fee of 0.3 TRX is charged to cover the bandwidth cost required to make the TRX transfer\
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**2) Dynamic Price Boost**\
Certain orders will have their price boosted by , even if its a manual sell ( which has higher fees vs automated selling). This means better prices for buyers and sellers.\
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**3) Manual Sell vs Automated Sell Orders**\
By joining as a resource provider , the default platform fee is reduced as compared to manually selling. This is to encourage joining us as a resource provider.\
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Enjoy various benefits as a resource provider:

* Higher profits with lower platform fees
* Hassle-free automated selling and auto reclaiming of resources
* Customizable controls for filling sell orders
* Auto-compounding wallet management features

</details>

<details>

<summary>How much is the refund fee?</summary>

We charge a 5 TRX refund fee to prevent spamming of the system.&#x20;

If your order is below 5 TRX , it will not be refunded. We recommend leaving your order to be filled if it is a small amout below 5 TRX. This goes for partial refunds as well.

</details>

Testnet Playground

<details>

<summary>How do I get testnet tokens?</summary>

Please use a temporary wallet / a burner wallet for testnet for your own security.\
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Full Instructions at [How to get testnet tokens?](/docs/learning-hub/learning-hub-overview/about-testnet-playground/how-to-get-testnet-tokens.md)\
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**Option 1 - Telegram Bot by TronDao**\
Go to telegram and interact with @TronFAQ\_bot\
<https://t.me/TronFAQ_bot>\
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**Option 2 - Testnet Faucet Website**\
Go to the following website and enter your public wallet address \
<https://nileex.io/join/getJoinPage>\
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**Option 3 - Telegram group (Tron Official Developers Chat)**\
<https://t.me/TronOfficialDevelopersGroupEn>

</details>


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